FAQs

PINNACLE PLANNER EDITIONS

We offer one edition at the moment: Calendar Year (January - December). This edition is available in a twelve-month weekly format. This Calendar Year Edition launches in August of every year. 

PINNACLE PLANNER LAYOUTS

The debut Weekly Edition begins with a series of self-assessment exercises.  Customers can choose to do these on their own or begin with the weekly coaching tips that begin during the month of January. 

The weekly layout includes a full week view on every two-page spread. This covers twelve months and includes one week of sequential coaching to guide you throughout the year. 

The monthly spread includes a 30-day overview on a one-page spread plus a dashboard for a Monthly Promise, Monthly Checklist, and Notes. 

Every effort has been made to ensure the accuracy of the content presented in this planner. We cannot be held liable for any errors, omissions, or inconsistencies. 

PINNACLE PLANNER COACHING

Pinnacle Planners purchased directly from ThePinnaclePlanner.com only will receive exclusive monthly coaching emails from Melinda in your inbox. These emails will cover many topics including personal development, organizing your personal life, and utilizing your pinnacle planner to fit your unique lifestyle!

GIFTS & DONATIONS

To request a donation for your conference or event, please complete this form. Please know that we plan our donation budget months in advance. We're flattered you thought of us! We'll get back to you as soon as possible. 

SHIPPING

We currently only ship to the US. All orders are processed in 2-3 business days with the exception of Launch Days, New Product Releases, Birthday Sale, and Black Friday - Cyber Monday weekend, which can add up to 5-7 days. Please remember that this handling time is in addition to shipping time. All shipping costs are based solely on weight, destination, and shipping level, and are provided directly by the shipping provider without any markup. We offer three shipping levels: Standard (up to 10 business days transit time), Expedited (up to 4 business days transit time), and 2-Day (up to 2 business days transit time). Please note that while we strive to offer these levels at all times, 2-Day and Expedited shipping may not be available during peak volume seasons. We are not responsible for orders shipped to incorrectly submitted addresses. Customers are responsible for paying any reshipping charges associated with a package if an incorrect shipping address is entered at checkout. Once a package leaves our shop, we are unable to control how it is handled by the carrier. Should your order arrive damaged, please contact us immediately so that we can do our best to resolve the issue. Please verify your shipping address is correct at checkout (through our shop, PayPal, Amazon Pay, and Apple Pay if you choose to checkout with their services) before submitting your order. Please note that orders paid via PayPal will not ship until PayPal verifies that the payment clears, so this adds additional processing time to any orders paid via this method.

PACKING SLIPS

In an effort to reduce paper waste, we do not include paper packing slips in your order. Please refer to your order confirmation email to verify the contents of your order.

ORDER CHANGES

Our shipping process is fast and orders are processed immediately once they are received. We are unable to make any changes to order details (name, address, products, cancellations, etc.) once an order is submitted through our shop. Please verify your shipping address at checkout before submitting your order. 

INTERNATIONAL SHIPPING

We currently only offer U.S. shipping but look forward to expanding to include international shipping in the future. 

 RETURNS + EXCHANGES

All orders are non-refundable unless your items arrive damaged or we accidentally sent you the wrong item. Please contact us at Hello@Melsharell.com within 7 days of receiving your order if an item arrived damaged or you received the wrong item, and we are happy to offer a replacement item or a refund. 

DISCOUNT CODES

We do offer occasional discount codes, so be sure to join our email newsletter list and follow us @MelSharell and @ThePinnaclePlanner on Facebook and Instagram to receive updates on any current promotions. We cannot guarantee the authenticity of any discount codes or promotions mentioned by third-party websites and reserve the right to honor only codes that are generated by us. 

SALES TAX

We are required to charge sales tax in the states of Florida, Illinois, North Carolina, and Kentucky. Please note sales tax will be applied to orders shipping to addresses within those states.

AFFILIATE + THIRD-PARTY LINKS

From time to time, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. Some of the links on this site are affiliate links. We may earn a commission through clicks or purchases made using that link. 

PRIVACY & SECURITY

Mel Sharell Paper, LLC Privacy Policy:

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from melsharell.com or thepinnacleplanner.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION 

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by:

    FACEBOOK - https://www.facebook.com/settings/?tab=ads

    GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

MINORS

The Site is not intended for individuals under the age of 16.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices or if you have questions, please contact us by e-mail at hello@melsharell.com.

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